FREQUENTLY ASKED QUESTIONS

Plans, coverage and getting connected.

How much does it cost?
Fire/EMS is $6/month. Police is $6/month. Choose one or both; paid plans are billed together on one subscription.

What areas can I hear?
Fire/EMS includes 49 channels across Luzerne, Lackawanna, Wyoming, Wayne and Susquehanna counties. Police includes 5 channels covering Scranton and Lackawanna County. Police audio has a 60-second delay. Your access follows the plan or plans you select.

How do I subscribe and start listening?
Open 570FireRadio, choose Sign Up, select your plan and follow the email verification and subscription steps. Then follow your subscription email to connect ThinLine Radio. See the getting-started guide.

Which app do I need?
Use ThinLine Radio on iPhone or Android. You can also sign in through your web browser.

Do purchases inside ThinLine Radio pay for my subscription?
No. ThinLine Radio is a third-party app. Its in-app purchases or developer contributions are separate from your 570FireRadio subscription.

Can I replay transmissions and customize alerts?
Both plans include transmission archives and customizable alerts for the channels included in your plan. Configure the channels and alerts you want to follow in the app.

Can my department or business use an individual account?
Individual subscriptions are for individual users. For department, newsroom or other group access, visit Commercial Solutions.

Where can I get help?
Email support@570fireradio.com for subscription or setup assistance.